Cancellation & Refund Policy

English

1. Cancellation before delivery (after order placement)

A deposit of EUR 1,000 or GBP 850 is due upon order placement. The deposit is non-refundable, as placing the order triggers sourcing/reservation and the commissioning of restoration/logistics, which are partially paid in advance.

If the Customer cancels after placing the order, the deposit will therefore be retained as a contribution towards costs and work already initiated.

2. Refunds / returns after delivery

Due to the size, weight and historical nature of our products and the bespoke logistics involved (special freight), we offer no returns and no refunds once delivery has taken place.

3. Transport damage (insurance / procedure)

Transport damage is excluded from the above and may be handled via the carrier, provided appropriate transport insurance is in place.

Please note:

Inspect the goods upon delivery.
Report transport damage within 48 hours of delivery.
Provide clear photos (packaging, crate, damaged areas, overall view).
Note: Normal signs of age and use on historical items are not considered transport damage.

4. Contact

For cancellation requests or damage reports, please contact us by email.