Terms & Conditions 

1. Scope

These Terms & Conditions apply to all contracts between Robert Ingham / The Telephone Box (“Seller”) and customers (“Customer”) for the sale of British street furniture (in particular K6 telephone boxes, pillar boxes and letter boxes) via website, email, phone or other communication channels.

2. Quotes and contract formation

Our quotes (in particular by email) are non-binding unless expressly stated otherwise. A contract is formed when the Customer confirms our quote in writing and pays the agreed deposit. Unless stated otherwise, quotes are valid for 4 weeks.

3. Prices and VAT

Prices are shown in the currency stated in the quote/invoice. As a small business under German law (§ 19 UStG), VAT is not shown/charged separately.

4. Payment, payment methods, fees

A deposit of EUR 1,000 or GBP 850 is due upon order placement. The deposit is non-refundable, as placing the order triggers sourcing/reservation and the commissioning of restoration/logistics, which are partially paid in advance. The remaining balance is due before delivery. By agreement, the remaining balance may be paid in up to 4 monthly instalments, and delivery takes place only after full payment has been received. Payment can be made by bank transfer (SEPA/international) and, where offered, via Stripe/PayPal. Fees charged by certain payment methods (e.g., PayPal/Stripe) are borne by the Customer where stated in the quote and/or invoice. Payments are deemed made only once finally credited.

5. Delivery, unloading, risk

Delivery is typically curbside. Unloading and any required lifting equipment must be arranged by the Customer at their own cost and risk. On-site installation/assembly is not included. Risk passes in accordance with applicable law; for consumers, risk passes upon delivery to the consumer.

6. Transport damage

Transport damage must be reported within 48 hours of delivery with clear photos.

7. Product information and accessories

These are original, used historical items. Telephone boxes are delivered empty as standard (no interior fit-out). Optional accessories (e.g., lighting incl. heat protection, telephone, backboard, custom colour) are only included if expressly listed in the quote.

8. Warranty and liability

Statutory warranty rights apply. We are liable without limitation for intent and gross negligence and for injury to life, body or health. In cases of slight negligence, liability is limited to foreseeable, typical damages.

9. Retention of title

Goods remain our property until paid in full.

10. Governing law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For business customers, the place of jurisdiction is, where permissible, Magdeburg, Germany. For consumers, statutory rules on jurisdiction apply.